Support

Account Funding

Review the available options for funding your Investrade account and moving money securely. Ready to get started? Open an account today. Have questions? Check out our FAQ or contact us.
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Wire Transfer

Wires must be sent to same-titled accounts. No third party wires may be processed. Wire requests over $50,000 require a notarized Wire Request Form.

Domestic

JPMorgan Chase Bank, N.A.
270 Park Avenue
New York, NY 10017-2070
ABA # 021000021
Hilltop Securities, Inc.
Account: #08805076955
FFC: (customer name & account number at Hilltop)
Attention: Settlement Dept.

International

JPMorgan Chase Bank, N.A.
270 Park Avenue
New York, NY 10017-2070
ABA # 021000021
Hilltop Securities, Inc.
Account: #08805076955
SWIFT Address: CHASUS33
FFC: (customer name & account number at Hilltop)
Attention: Settlement Dept.

THIRD PARTY WIRES WILL NOT BE ACCEPTED. FUNDS WILL BE RETURNED TO SENDER BY THE CLEARING FIRM AND FEES ASSESSED.

Important Addresses

JPMorgan Chase Bank, N.A.
270 Park Avenue
New York, NY 10017-2070

Hilltop Securities, Inc.
717 N. Harwood Street, Suite 3400
Dallas, TX 75201-6534

Depositing Funds and Securities

Funds and securities are required in advance. Sufficient buying power or cleared funds are required before any buy order can be accepted. Cleared securities must be in your account before any sell order will be accepted.

Account processing will occur within one (1) business day after receipt of account paperwork. Once your account has been approved, cleared funds are required to begin trading. All ACH’s checks including certified and cashier’s checks require four (4) business days before the funds are available for investing. New check and ACH deposits will not be available for immediate withdrawal or check writing after deposit to the account.

Note that our Risk Management Department reserves the right to hold funds for more than four (4) business days.

Electronic Transfer (ACH)

Set up incoming or outgoing electronic funds transfer (ACH) between bank and brokerage accounts, including automatic contributions to your IRA. Transfers can be made on demand or on a recurring basis. To utilize ACH, you must first complete and return an ACH Authorization Form, including a voided check or bank letter. After receipt of your ACH authorization, activation may take up to 10 business days.

Voided checks for ACH setups must have an address printed on the check matching the address on the brokerage account. If the attached voided check does not have a matching address, a copy of a driver’s license/State ID or a bank statement with an address matching your brokerage account must be included along with your ACH form.

Please submit your completed form by mail, fax, or email:

Investrade
Attn: Customer Service
950 Milwaukee Ave., Ste. 102
Glenview, IL 60025.
Email: support@investrade.com
Fax: 877-367-8466

After your initial activation, check, wire and incoming/outgoing ACH requests may be placed online after logging into your account. Requests placed prior to 11:00 AM EST will be processed the same business day. Requests for overnight delivery incur a $25.00 charge.

  • ACH deposits are not instantaneous and can take 1-3 days to post to your account and ACH deposits will be held for 4 business days if the amount exceeds the equity in your account. If you want to trade immediately, we suggest funding your account via wire transfer. To enhance fraud prevention and risk management efforts, please be aware that all ACH deposits must remain in your Investrade account for a minimum of 60 days before withdrawal is permitted, depending on specific circumstances. If this is a concern, please consider funding your account via wire transfer since this policy does not apply to incoming wires.
  • Same to same outgoing wire requests are limited to $50,000 per day.
  • IRA distribution requests require an IRA Distribution Form.
  • We do not allow third party disbursements.

If you need assistance call 1-800-498-7120.

Depositing Funds and Securities

Funds and securities are required in advance. Sufficient buying power or cleared funds are required before any buy order can be accepted. Cleared securities must be in your account before any sell order will be accepted.

Account processing will occur within one (1) business day after receipt of account paperwork. Once your account has been approved, cleared funds are required to begin trading. All ACH’s checks including certified and cashier’s checks require four (4) business days before the funds are available for investing. New check and ACH deposits will not be available for immediate withdrawal or check writing after deposit to the account.

Note that our Risk Management Department reserves the right to hold funds for more than four (4) business days.

Check

  • Money orders, third party checks, credit card checks, home equity line checks and starter checks are not accepted.
  • Make all checks payable to Hilltop Securities, Inc.
  • Please write your account number in the memo section of the check.
  • Mail checks to Investrade, Attn: Customer Service, 950 Milwaukee Ave., Ste. 102, Glenview, IL 60025.
  • IRA contributions made by check require an IRA Deposit Slip.
  • Checks greater than the account value are held for 4 business days.
  • Cashier’s checks must have the remitter’s name electronically printed directly on the check by the issuing bank.

Depositing Funds and Securities

Funds and securities are required in advance. Sufficient buying power or cleared funds are required before any buy order can be accepted. Cleared securities must be in your account before any sell order will be accepted.

Account processing will occur within one (1) business day after receipt of account paperwork. Once your account has been approved, cleared funds are required to begin trading. All ACH’s checks including certified and cashier’s checks require four (4) business days before the funds are available for investing. New check and ACH deposits will not be available for immediate withdrawal or check writing after deposit to the account.

Note that our Risk Management Department reserves the right to hold funds for more than four (4) business days.

Account Transfer

Transfer an existing account from another brokerage firm.

Full, automated customer account transfers (ACAT), will typically take 3 to 5 business days. A non-ACAT (partial transfer) or manual transfer may take up to 3 weeks to complete.

Download an Account Transfer Form

Depositing Funds and Securities

Funds and securities are required in advance. Sufficient buying power or cleared funds are required before any buy order can be accepted. Cleared securities must be in your account before any sell order will be accepted. Account processing generally occurs within one (1) business day after receipt of account paperwork. Once your account has been approved, cleared funds are required to begin trading.

New check and ACH deposits will not be available for immediate withdrawal or check writing after deposit to the account. ACH deposits are not instantaneous and can take 1-3 business days to post to your account. ACH and check deposits will be held for 4 business days if the amount exceeds the equity in your account. In addition, ACH deposits that are held will require a verbal verification before the funds are available for trading.

To enhance fraud prevention and risk management efforts, please be aware that all ACH deposits must remain in your account for 60 days before withdrawal is permitted. If this is a concern, please consider funding your account via wire transfer since this policy does not apply to incoming wires.

Stock Certificate

To endorse stock certificates over to Investrade:

  • On the back of the stock certificate, enter Hilltop Securities, Inc. as the attorney to transfer the stock.
  • Each person registered on the stock certificate must sign the back exactly as printed on the front, including initials, suffix, etc.
  • Date the certificate.

If you have any questions regarding stock certificates, please call customer service at 1-800-498-7120.

Depositing Funds and Securities

Funds and securities are required in advance. Sufficient buying power or cleared funds are required before any buy order can be accepted. Cleared securities must be in your account before any sell order will be accepted.

Account processing will occur within one (1) business day after receipt of account paperwork. Once your account has been approved, cleared funds are required to begin trading. All ACH’s checks including certified and cashier’s checks require four (4) business days before the funds are available for investing. New check and ACH deposits will not be available for immediate withdrawal or check writing after deposit to the account.

Note that our Risk Management Department reserves the right to hold funds for more than four (4) business days.